Wbet11 Privacy Policy – Our Commitment to Protecting Your Personal Data

1 Introduction

Wbet11 ("we", "Platform", or "wbet11.app") is committed to protecting the privacy and security of the personal information of every member who uses our platform. This Privacy Policy is established to transparently explain how we collect, store, use, and protect your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

As an online betting platform serving Malaysian players, wbet11 understands that your trust is our most valuable asset. We do not regard this Privacy Policy as a mere formality — it reflects our core values of conducting business ethically and responsibly.

This policy applies to all information collected through the wbet11.app website, the wbet11 mobile app for iOS and Android, and any interactions you have with our support team via Live Chat, Telegram, or WhatsApp.

2 Types of Personal Data We Collect

Wbet11 only collects information that is strictly necessary to provide you with a safe, fair, and efficient service. The following are the categories of data we collect:

Account Registration Information:

• Full name as shown in official identification documents
• Date of birth for age verification (18 years and above)
• An active Malaysian mobile number
• A valid and active email address
• Chosen username and password

Financial Information:

• Bank name and account number for withdrawal purposes
• EWallet information (Touch 'n Go eWallet, GrabPay, Boost) if used
• Deposit and withdrawal transaction records

Identity Verification (KYC) Information:

• A copy of MyKad or passport for identity verification
• Additional supporting documents if required for account verification

Technical & Usage Data:

• IP address and device information used to access the platform
• Usage data including game activity logs and betting history
• Web browser and operating system information

3 Purpose of Data Collection & Use

Wbet11 uses your personal data solely for legitimate and necessary purposes in order to provide a safe and efficient platform service. We never use your data for purposes not stated in this policy.

• Process new account registrations and verify member identities
• Handle deposits, withdrawals, and all financial transactions securely
• Comply with legal requirements including KYC and AML (Anti-Money Laundering) procedures
• Detect and prevent fraud, money laundering, and suspicious activities
• Provide effective and personalised customer support
• Send important notifications related to your account, transactions, and security
• Analyse usage patterns to improve the platform and user experience
• Comply with any court orders or directions from lawful authorities

4 Data Disclosure to Third Parties

Wbet11 does not sell, lease, or share your personal information with third parties for marketing or commercial purposes. However, there are limited situations where we need to share certain information with trusted parties to ensure smooth platform operations:

• Payment Providers: Required transaction information is shared with licensed payment providers such as banks and eWallet operators to process your deposits and withdrawals
• Game Providers: Minimum game data required is shared with third-party game providers solely for technical operational purposes
• Authorities: wbet11 will disclose the required information to legitimate authorities when compelled by law, court order, or official investigation.
• Technical Service Providers: Cloud infrastructure and security providers bound by strict confidentiality agreements

All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use that information for specified purposes. wbet11 ensures that these third parties comply with data protection standards equal to or higher than our own.

5 Data Security Measures

Wbet11 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorized access, loss, misuse, or accidental disclosure.

• 256-bit SSL encryption for all data transmitted between the server and user devices
• Database-level data encryption for stored sensitive information
• Two-factor authentication (2FA) available for all member accounts
• Real-time security threat monitoring 24 hours a day, 7 days a week
• Layered access controls ensuring only authorised staff can access sensitive data
• Regular security audits conducted by independent cybersecurity experts
• Tested incident response procedures to address any data breach swiftly
• Security awareness training for all wbet11 staff who handle member data

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. We therefore encourage you to also take precautions such as using a strong password and enabling 2FA on your wbet11 account.

6 Cookies & Tracking Technologies

Wbet11 uses cookies and similar technologies to ensure the platform functions properly and to deliver a better user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by wbet11:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled
• Performance Cookies: Help us understand how users interact with the platform so we can continuously improve the user experience
• Functional Cookies: Save your preferences such as language settings and display options for your convenience

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the wbet11 platform. wbet11 does not use third-party tracking cookies for off-platform advertising purposes.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by wbet11. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact the wbet11 support team via Live Chat or email at [email protected]. We will process your request within 14 business days. In some cases, we may need to verify your identity before processing requests related to your personal data.

8 Data Retention & Deletion Period

Wbet11 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law in Malaysia.

• Active account data: Retained for as long as your account is active and for the required period following account closure
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysia's tax and audit legal requirements
• KYC documents: Retained for a minimum of five (5) years after account closure in accordance with AML requirements
• Customer support communication logs: Retained for two (2) years for reference and service improvement purposes
• Technical data and access logs: Retained for ninety (90) days before being automatically deleted

When data is no longer needed and there is no legal obligation to retain it, wbet11 will securely delete or anonymise the data using industry-recognised methods.

9 Child Protection

Wbet11 is a betting platform intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we find that we have collected personal data from a child without valid parental consent, we will take immediate steps to delete that information and close the associated account. If you believe your child has registered a wbet11 account, please contact us immediately so we can address it.

10 Privacy Policy Amendments

Wbet11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to you via in-account notifications or your registered email.

The date of the latest amendment will always be stated at the top of this document. It is your responsibility to review this Privacy Policy periodically. Your continued use of the wbet11 platform after any amendment is published will be considered your acceptance of the updated policy.

If you disagree with any amendments made, you have the right to stop using the platform and request account closure. Please contact our support team for assistance with that process.